--- title: How do I correct my application or start a new one? description: How to correct a mistake on your Padder application, when you need to start over, and what happens if your checkout paused after 7 days. image: https://help.padder.com/hubfs/Partner_Brand_Centre/Padder_Link_Preview_1200x630.png --- [Skip to content](https://help.padder.com/how-do-i-correct-my-application#main-content) [![Padder Logo](https://help.padder.com/hs-fs/hubfs/Padder%20Logo.png?width=250&height=72&name=Padder%20Logo.png)](https://help.padder.com) - [Help Centre](https://help.padder.com/) - [Claims Centre](https://resources.padder.com/claims) - [Contact support](https://resources.padder.com/support) Open main navigation Close main navigation - [Help Centre](https://help.padder.com/) - [Claims Centre](https://resources.padder.com/claims) - [Contact support](https://resources.padder.com/support) Search the Help Centre - There are no suggestions because the search field is empty. 1. [Padder Help Centre](https://help.padder.com/) 2. [Residential Tenant](https://help.padder.com/residential-tenant) 3. [Applying to Padder: How the Process Works](https://help.padder.com/residential-tenant#applying-to-padder-how-the-process-works) October 7, 2026 # How do I correct my application or start a new one? ## What to do depends on where you are in the process. Need to change something on your application? No problem. Here's what to do at each stage. ### Before you submit You can correct your own details, including your lease details, before you submit your application. ### After you submit, before your policy is issued You can't edit a submitted application yourself, but we can update it for you. Email [support@padder.com](mailto:support@padder.com) with your full name, the building address and what needs correcting. If our underwriting team needs updated or more documents, they'll email you with exactly what's required. ### Your application was paused or withdrawn - **Reactivate it yourself.** Open the email we sent about your application and select **Reactivate my application**. You'll pick up where you left off. - **Approved but didn't finish checkout?** If checkout isn't completed within 7 days, your application is paused, but your quote stays valid for 30 days from approval. Use **Reactivate my application** in your email to finish checkout. If your checkout is still open, sign in at padder.com and open your application to go straight to the checkout page. - **Quote expired?** Email [support@padder.com](mailto:support@padder.com). We'll reopen your application once you've reconfirmed your lease details. - **Can't find the email?** Email [support@padder.com](mailto:support@padder.com) and we'll help. ### You need to start a new application Your email address is linked to any application you've already started, so you may not be able to start a new one with the same email until we've updated it. Email [support@padder.com](mailto:support@padder.com) first: - **New or updated details:** we'll archive your previous application so you can start fresh with the same email address. - **A different unit or building:** this also means starting a new application. See *Reapplying after a decline or expiry*. - **Not sure which applies?** Ask us and we'll point you the right way. ### Your policy has already been issued - **Small administrative fixes,** such as a misspelled name, a wrong unit number or an incorrect date, are easy to correct. Let us know and we'll issue a corrected document (an administrative endorsement) for your records. There's nothing you need to sign or do. - **Bigger changes,** such as changing your move-in date, adding or removing a co-tenant, or moving your coverage to a different unit, follow a separate process. Contact us and we'll guide you through it. The fastest way to sort out any of this is to email [support@padder.com](mailto:support@padder.com). - [Residential Tenant](https://help.padder.com/residential-tenant#main-content) - [Start Here: About Padder & Your Options](https://help.padder.com/residential-tenant#start-here-about-padder-your-options) - [Padder Credit Builder](https://help.padder.com/residential-tenant#padder-credit-builder) - [Eligibility: Who Padder Is For](https://help.padder.com/residential-tenant#eligibility-who-padder-is-for) - [Coverage & Limits: What’s Protected](https://help.padder.com/residential-tenant#coverage-limits-whats-protected) - [Pricing, Payment & Refunds](https://help.padder.com/residential-tenant#pricing-payment-refunds) - [Applying to Padder: How the Process Works](https://help.padder.com/residential-tenant#applying-to-padder-how-the-process-works) - [Troubleshooting Your Application](https://help.padder.com/residential-tenant#troubleshooting-your-application) - [Your Responsibilities & the Indemnity Agreement](https://help.padder.com/residential-tenant#your-responsibilities-the-indemnity-agreement) - [Managing Your Policy: Changes, Transfers & Reapplying](https://help.padder.com/residential-tenant#managing-your-policy-changes-transfers-reapplying) - [Trust, Safety & Support](https://help.padder.com/residential-tenant#trust-safety-support) - [Frequently Asked Questions](https://help.padder.com/residential-tenant#frequently-asked-questions) - [Residential Operator](https://help.padder.com/residential-operator#main-content) - [Getting Started & Referrals](https://help.padder.com/residential-operator#getting-started-referrals) - [Coverage & Claims](https://help.padder.com/residential-operator#coverage-claims) - [Frequently Asked Questions](https://help.padder.com/residential-operator#frequently-asked-questions) - [Terms of use](https://padder.com/terms-of-use/) - [Privacy Policy](https://padder.com/privacy-policy/) - [Privacy Statement](https://resources.padder.com/privacy-statement) - [Disclosure Statement](https://resources.padder.com/disclosure-statement) - [Regulatory Disclosures](https://resources.padder.com/regulatory-disclosures) - [CISRO Conduct Sheet](https://www.cisro-ocra.com/Documents/View/2471) - [Broker Fact Sheet](https://www.ribo.com/wp-content/uploads/2025/01/RIBO_Conduct_Sheet_040622-fact_sheet-1.pdf) - [Contact us](https://resources.padder.com/support) [![Padder Logo](https://help.padder.com/hs-fs/hubfs/Padder%20Logo.png?width=180&height=52&name=Padder%20Logo.png "Padder Logo")](https://www.padder.com) Padder Underwriting Inc. is a licensed insurance broker headquartered in Toronto, Ontario. It arranges coverage for tenants and landlords in provinces where it is licensed to offer insurance products. Padder partners with licensed Canadian insurers to provide your coverage. Need help? Paddie, our AI chat, is here any time. Our team is on email and phone Monday to Friday, 9am to 5pm ET. © 2026 Padder Underwriting Inc. All rights reserved.