How to check the status of your application

Sign in to your Padder account at any time to see where your Padder Guarantor application stands. Your application page shows a progress tracker at the top with four steps. Your current step is highlighted and completed steps have a check mark.

The four steps

1. Application Submitted

We have your answers and your ID. The page says: "Our team is reviewing your information and documents. If anything is missing, we'll reach out."

2. Underwriting

Padder is reviewing your application. The wording on the page does not change between steps 1 and 2, so look at which step is highlighted.

3. Awaiting Leasing Team

We are confirming your lease details with your building's leasing team before we finalize your coverage. The app says this can take anywhere from an hour to a few days. You can help by letting your leasing team know you have applied with Padder.

4. Confirmation & Purchase

You are approved. The page changes to "Your Application Has Been Approved" with a "Proceed to Checkout" button. We also email you. Checkout is three steps: review your coverage and price, sign your Padder Guarantor Agreement, and make your one-time payment. See How checkout works for Padder Guarantor.

If we ask for documents

If we need more documents, we email you and your application page changes to "Documents Requested" with a message from our team and one upload box per document. The progress tracker is hidden while documents are outstanding. Upload each file, then press "Submit Files". Your tracker comes back and shows "Application Submitted" again. That is normal: it tells our team your file is ready for another look. It does not mean you were declined. See Uploading documents to Padder.

After you pay

Once your payment is confirmed your checkout page becomes your receipt. It shows your Guarantor policy number, the premium, tax and total. Your policy document is emailed to you and your landlord, and we notify your leasing team directly. Contact your leasing team for next steps on your lease.

Something look wrong?

Ask Paddie, our chat assistant, in the Help Centre. For anything about your application, email support@padder.com with your name and the address you applied for. For questions about your coverage or policy, email underwriting@padder.com.