--- title: How to upload documents Padder has requested description: "How to upload documents Padder requested: sign in, open Documents Requested, save each card, then Submit Files. Accepted types: JPG, PNG, PDF, HEIC." --- [Skip to content](https://help.padder.com/uploading-documents-to-padder#main-content) [![Padder Logo](https://help.padder.com/hs-fs/hubfs/Padder%20Logo.png?width=250&height=72&name=Padder%20Logo.png)](https://help.padder.com) - [Help Centre](https://help.padder.com/) Open main navigation Close main navigation - [Help Centre](https://help.padder.com/) Search the Help Center - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.padder.com/) 2. [Residential Tenant](https://help.padder.com/residential-tenant) 3. [Applying to Padder: How the Process Works](https://help.padder.com/residential-tenant#applying-to-padder-how-the-process-works) September 19, 2026 # How to upload documents Padder has requested ## What you upload up front, how to upload it, and what happens if we need anything else. When you apply, you'll upload your government-issued photo ID as part of your application. You can also optionally provide your SIN so we can run a soft credit check (no impact to your score). #### If we need anything else, we'll ask After your application is reviewed, our team may request additional documents on a case-by-case basis depending on your profile. You don't need to gather or send anything in advance. If something is needed, we email you and your application page changes to "Documents Requested", with a message from our team explaining what we need. Depending on your situation, we may ask for some of the following: a clearer copy of the front of your ID; recent pay stubs (usually two); proof of employment, such as an employment verification letter on company letterhead or a contract or offer letter for a new or fixed-term role; bank statements; proof of savings; refugee protection claimant documents; a valid visa; a student visa document; a Permanent Resident Card; or proof of enrolment if you are a student. We only ask for what your file needs. If you are self-employed and we ask for pay stubs or an employment letter, send what shows your income instead: recent contracts, invoices or client payment records, plus your bank statements. #### How to upload Upload directly through your Padder account from your phone or computer, not by email. Sign in, open your application and you will see one upload box per document we asked for. Files save as soon as you choose them, so you can come back and finish later. Press "Submit Files" when every box is filled. We accept JPG, JPEG, PNG, PDF and HEIC files. #### Replacing a document If you need to correct or update a file before you submit, press "Update" on that document's box and choose the new file. After you submit, email support@padder.com if a file needs to be replaced. #### After you upload Once you press Submit Files, your tracker shows "Application Submitted" again while we review the new documents. That is normal and does not mean you were declined. Our team continues the review and will email you if anything else is needed. 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