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Are Padder premiums/fees refundable?

For both Padder Guarantor and Padder Deposit, what you pay is an insurance premium, not a deposit or a landlord fee.

That means:

  • Once your policy is issued and your lease is signed, the premium is non-refundable.
  • It is not returned at move-out, even if:
    • You never miss a payment
    • You move out early
    • You “don’t use” the coverage

Behind the scenes, that one-time premium is what allows Padder to take on the risk of paying your landlord if there’s a covered loss (unpaid base rent / last month’s rent) during the policy term.

When a refund or reversal may be possible

There are a few limited situations where premiums/fees may be reversed or refunded:

Lease never completed

  1. You paid an invoice, but your lease was never signed, or
  2. Your landlord ultimately didn’t proceed with renting you the unit, and
  3. A Padder policy was never bound for that lease.

Operational errors (wrong amount, duplicate payment, wrong policy)

  1. You were charged twice for the same policy
  2. You were charged the wrong amount
  3. Your payment was applied to the wrong lease/unit

These are exceptions, not general cancellation rights. Once a policy is correctly issued for a valid lease, the premium is considered earned for the risk period.

Who to contact if you believe there’s been an error

If you believe:

  • You were charged incorrectly
  • Your lease never went ahead but you were still billed
  • The wrong policy, unit, or amount appears on your invoice or receipt

you should contact Padder right away with:

  • Your full name
  • Invoice number or policy number (if available)
  • A short description of what seems wrong

Use the contact details listed on your invoice or reach out to Padder.

We’ll:

  1. Review your application and payment history
  2. Confirm whether a policy was bound
  3. Advise if a correction or refund is possible