How to contact Padder support
We want you to be able to get help quickly, in the way that works best for you.
Our Help Centre and chatbot are available 24/7 for self-serve answers. If your question needs a person, our support team replies Monday to Friday, 8:00 AM–6:00 PM (local time), excluding holidays. We aim to respond as quickly as possible, and may reply outside these hours when available.
1. Help Centre (self-serve)
Best for: quick “how does this work?” questions.
You can access the Padder Help Centre 24/7 at: help.padder.com
You’ll find:
- Guides on Padder Guarantor and Padder Deposit
- Step-by-step instructions for applying, uploading documents, and payment
- FAQs about eligibility, declines, privacy, and policies
2. Paddie, the chatbot
Best for: simple questions and application support.
Paddie lives on:
- help.padder.com, and
- Padder's applications, and
- Padder's website
Paddie can help you:
- Understand your options
- Find the right article or step in the process
- Troubleshoot basic issues
- Provide application status updates
If Paddie can’t resolve your question, she will:
- Escalate your request to a Padder representative during business hours:
- Monday–Friday, 8:00 a.m.–6:00 p.m. (Eastern Time)
Outside those hours, you can leave your details and a human will follow up on the next business day.
3. Tenant support
Email – recommended for anything specific to your account or policy
support@padder.com
Use this for:
- Help with documents, invoices, or payments
- Questions about your policy terms or coverage
To speed things up, include:
- Your full name
- Building and unit
- Any Padder reference (i.e., Padder policy ID or invoice number (if available))
If you’re ever unsure where to start:
Go to help.padder.com to chat with Paddie.