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How Padder protects your data and privacy

Padder Underwriting Inc. (“Padder”) is a licensed insurance agency in Ontario. That means we sit inside a regulated insurance ecosystem, and your information is handled under both privacy law and insurance law.

Big picture:

  • We collect only the information we need to review your application, issue policies, manage claims, and meet legal requirements.
  • We do not sell your personal information.
  • We use a combination of technical, physical, and administrative safeguards to protect it.
  • If there is ever a data breach that creates a real risk of significant harm to you, we notify you as required by law.

If you ever have questions, you can reach us at support@padder.com or refer to our full Privacy Policy and Privacy Statement.

High-level security posture

We treat your application data, ID, and financial information as sensitive.

At a high level, Padder:

  • Stores your data in secure, access-controlled systems
  • Limits access to staff and contractors who need it to do their job, on a need-to-know basis
  • Requires employees and contractors to attest to and follow our privacy and security policies, with periodic training
  • Uses physical and electronic safeguards (for example, protected systems, access controls, and monitoring)
  • Keeps an audit trail of key privacy and consent events (who accessed data, when, and for what)
  • Has defined processes for detecting, investigating, and responding to potential data breaches

We also rely on a small set of vetted third-party providers (for example: Equifax, DocuSign, Backblaze, Stripe) to help us:

  • Run credit and identity checks
  • Handle e-signatures
  • Store documents
  • Process payments

Those providers are contractually required to protect your data and only use it to perform services for Padder.

One important reality check:
No internet transmission or storage system can be guaranteed 100% secure. We take our obligations seriously and apply industry-standard safeguards, but we’re always transparent that there is some inherent risk when data moves over the internet.

How your financial and ID information is stored and used

When you apply for Padder Guarantor or Padder Deposit, we may ask for things like:

  • Government-issued photo ID
  • Proof of income/employment (pay stubs, job letter, contracts)
  • Proof of savings (bank statements)
  • Immigration or residency documents, if applicable
  • Optional SIN (for a soft credit check – no impact to your score)
  • Payment information when you pay your premium

What we use it for

We use this information to:

  • Identify you properly and help prevent fraud and impersonation
  • Assess eligibility and risk for Padder Guarantor / Padder Deposit
  • Obtain credit reports or other risk data from bureaus (e.g., Equifax) where permitted and with appropriate consent
  • Issue, renew, and service your policy
  • Evaluate and manage claims, if your landlord submits one
  • Communicate with you about applications, approvals, payments, and policy documents
  • Comply with legal and regulatory obligations (insurance, anti-fraud, record-keeping, etc.)
  • Occasionally tell you about related products or services available through Padder or its affiliates (you can opt out of most marketing communications)

We may share portions of your information with:

  • Our insurance partner (who actually backs the policy)
  • Third-party service providers (for payments, document storage, e-signatures, analytics, ID/credit checks)
  • Regulators, law enforcement, or courts, when required by law

We will never email you asking for your password, full card number, or SIN.
If you receive something like that claiming to be from Padder, treat it as suspicious and contact us.

How it’s stored

  • Your documents and application data are stored in secured, access-controlled environments.
  • Payment details are processed through specialized, PCI-compliant payment processors; Padder does not store your full card number in plain text.
  • Access to sensitive records is logged and restricted to specific roles (e.g., underwriting, operations, support, compliance).

How long we retain your data

Because Padder operates in insurance, we must keep certain information longer than a typical app or retail website.

In general:

Personal information

We keep your personal information:

  • For as long as is necessary to:
    • review and manage your application,
    • issue and service your policy,
    • support your landlord and any claims, and
    • meet our legal, regulatory, tax, and audit obligations; and
  • For a further legally required period after your relationship with us ends (for example, after your policy and any related claims or repayment matters are fully resolved).

You also have rights to:

  • Review or update your personal information by contacting us (we’ll verify your identity first).
  • Request deletion of your personal information once it’s no longer needed, subject to:
    • Legal obligations to retain certain data for a period of time (for example, to prevent or investigate fraud, or comply with court/tribunal orders).
    • Temporary persistence in system-wide backups until those backups are overwritten.

Our Privacy Policy refers to this as retention until a “Personal Information Removal Date” plus any additional time required by applicable law.

Non-personal / anonymized information

  • Data that has been anonymized or aggregated (for example, statistics about approval rates, product performance, or site usage) may be kept longer and used to improve Padder’s products and services.
  • This type of data does not identify you personally.

If you want to understand exactly what we hold about you or exercise your privacy rights, you can always start by contacting support@padder.com, and we’ll walk you through your options in plain language.