How Do I Begin an Initial Reimbursement Request?

Before Submitting a Request

Phase 1: Tenant Default Recognition (Day 1–15)

1. Criteria for Default:
   1. Tenant has missed the full rent payment by the due date.
   2. No alternative repayment agreement is in place.
2. Communication with Tenant:
   1. Provide an updated account statement outlining:
      1. Outstanding charges and fees.
      2. Payment deadlines as per the lease agreement.
   2. Attempt to negotiate repayment options (e.g., partial payments, payment plans).
   3. Document all communication, including dates, responses, and agreements.
   4. Set a deadline for the tenant to resolve the issue.
3. Default Confirmation:
   1. If arrears remain unresolved, declare the tenant in default based on the lease terms. This must be done within:
      1. 15 calendar days of the due date, or
      2. The termination notice period outlined in the lease.

Notify Padder of Tenant Default (Day 1–16)

Submit the Tenant Default Notification Form through the Padder Reimbursement Requests Portal.

Phase 2: Padder Support and Landlord’s Actions

Padder’s Intermediary Efforts (Day 16–30):

1. Padder will:
   
   1. Facilitate communication between you and the tenant.
   2. Document outcomes and recommend next steps if no resolution is achieved.

Note:

If Padder's efforts do not resolve the default, they will provide written instructions on the appropriate next steps based on your remedial actions. Reimbursement requests cannot be submitted without these formal instructions to ensure all required actions have been completed.

For assistance, contact Padder Support.