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Fixing an “Internal Server Error” During Your Padder Application

An “Internal Server Error” usually indicates a temporary technical issue or a browser/session problem. Most applicants can resolve it with the steps below.

1) Try these quick fixes first (2 minutes)

  1. Refresh the page and try again.
  2. Log out and log back in, then continue your application.
  3. Open a Private/Incognito window and sign in again:
    • Chrome/Edge: New Incognito/InPrivate window
    • Safari: New Private Window
    • Firefox: New Private Window
  4. Try a different browser or device (if available).
  5. Confirm you’re on a stable connection (switch from public Wi-Fi to home data if possible).

2) Clear your cache (and cookies)

Clearing cache/cookies can fix stuck sessions, looping pages, or failed form submissions.

Google Chrome (Windows/Mac)

  1. Open Chrome
  2. Click ⋮ (top right) → Settings
  3. Go to Privacy and security → Delete browsing data
  4. Select Time range: All time
  5. Check Cookies and other site data + Cached images and files
  6. Click Delete data
  7. Re-open Chrome, log in again, and retry your application

Safari (Mac / iPhone / iPad)

Mac:

  1. Open Safari → Safari (menu) → Settings (or Preferences)
  2. Go to Privacy → Manage Website Data
  3. Click Remove All (or search “Padder” and remove just that)
  4. Restart Safari, log in again, and retry

iPhone/iPad:

  1. Settings → Safari
  2. Tap Clear History and Website Data
  3. Re-open Safari, log in again, and retry

Microsoft Edge (Windows/Mac)

  1. Open Edge
  2. Click … (top right) → Settings
  3. Go to Privacy, search, and services
  4. Under Clear browsing data, click Choose what to clear
  5. Select Time range: All time
  6. Check Cookies and other site data + Cached images and files
  7. Click Clear now
  8. Restart Edge, log in again, and retry

Mozilla Firefox (Windows/Mac)

  1. Open Firefox
  2. Click ☰ (top right) → Settings
  3. Go to Privacy & Security
  4. Under Cookies and Site Data, click Clear Data
  5. Check Cookies and Site Data + Cached Web Content
  6. Click Clear
  7. Restart Firefox, log in again, and retry

If you use another browser

  1. If your browser isn’t listed above, Google: “clear cache and cookies [your browser name]”
  2. Then try the application again.

Still seeing the error? Contact us

Email support@padder.com and include:

  • A screenshot of the error

We’ll investigate and help you complete your application as quickly as possible.