--- title: Fixing an Internal Server Error in your application description: Seeing an Internal Server Error in your Padder application? Refresh, retry in another browser, then email support@padder.com with a screenshot. image: https://help.padder.com/hubfs/Partner_Brand_Centre/Padder_Link_Preview_1200x630.png --- [Skip to content](https://help.padder.com/internal-server-error-fix#main-content) [![Padder Logo](https://help.padder.com/hs-fs/hubfs/Padder%20Logo.png?width=250&height=72&name=Padder%20Logo.png)](https://help.padder.com) - [Help Centre](https://help.padder.com/) - [Claims Centre](https://resources.padder.com/claims) - [Contact support](https://resources.padder.com/support) Open main navigation Close main navigation - [Help Centre](https://help.padder.com/) - [Claims Centre](https://resources.padder.com/claims) - [Contact support](https://resources.padder.com/support) Search the Help Centre - There are no suggestions because the search field is empty. 1. [Padder Help Centre](https://help.padder.com/) 2. [Residential Tenant](https://help.padder.com/residential-tenant) 3. [Troubleshooting Your Application](https://help.padder.com/residential-tenant#troubleshooting-your-application) September 19, 2026 # Fixing an Internal Server Error in your application ## An “Internal Server Error” usually indicates a temporary technical issue or a browser/session problem. Most applicants can resolve it with the steps below. ### **1) Try these quick fixes first (2 minutes)** 1. **Refresh the page** and try again. 2. **Log out and log back in**, then continue your application. 3. Open a **Private/Incognito window** and sign in again: - **Chrome/Edge:** New Incognito/InPrivate window - **Safari:** New Private Window - **Firefox:** New Private Window 4. Try a **different browser or device** (if available). 5. Confirm you’re on a **stable connection** (switch from public Wi-Fi to home data if possible). --- ### **2) Clear your cache (and cookies)** Clearing cache/cookies can fix stuck sessions, looping pages, or failed form submissions. --- #### **Google Chrome (Windows/Mac)** 1. Open Chrome 2. Click **⋮** (top right) → **Settings** 3. Go to **Privacy and security** → **Delete browsing data** 4. Select **Time range: All time** 5. Check **Cookies and other site data** + **Cached images and files** 6. Click **Delete data** 7. Re-open Chrome, log in again, and retry your application --- #### **Safari (Mac / iPhone / iPad)** **Mac:** 1. Open Safari → **Safari** (menu) → **Settings** (or Preferences) 2. Go to **Privacy** → **Manage Website Data** 3. Click **Remove All** (or search “Padder” and remove just that) 4. Restart Safari, log in again, and retry **iPhone/iPad:** 1. **Settings** → **Safari** 2. Tap **Clear History and Website Data** 3. Re-open Safari, log in again, and retry --- #### **Microsoft Edge (Windows/Mac)** 1. Open Edge 2. Click **…** (top right) → **Settings** 3. Go to **Privacy, search, and services** 4. Under **Clear browsing data**, click **Choose what to clear** 5. Select **Time range: All time** 6. Check **Cookies and other site data** + **Cached images and files** 7. Click **Clear now** 8. Restart Edge, log in again, and retry --- #### **Mozilla Firefox (Windows/Mac)** 1. Open Firefox 2. Click **☰** (top right) → **Settings** 3. Go to **Privacy & Security** 4. Under **Cookies and Site Data**, click **Clear Data** 5. Check **Cookies and Site Data** + **Cached Web Content** 6. Click **Clear** 7. Restart Firefox, log in again, and retry --- #### **If you use another browser** 1. If your browser isn’t listed above, **Google**: **“clear cache and cookies \[your browser name\]”** 2. Then try the application again. --- ### **Still seeing the error? Contact us** Email **support@padder.com** and include: - A **screenshot** of the error We’ll investigate and help you complete your application as quickly as possible. - [Residential Tenant](https://help.padder.com/residential-tenant#main-content) - [Start Here: About Padder & Your Options](https://help.padder.com/residential-tenant#start-here-about-padder-your-options) - [Padder Credit Builder](https://help.padder.com/residential-tenant#padder-credit-builder) - [Eligibility: Who Padder Is For](https://help.padder.com/residential-tenant#eligibility-who-padder-is-for) - [Coverage & Limits: What’s Protected](https://help.padder.com/residential-tenant#coverage-limits-whats-protected) - [Pricing, Payment & Refunds](https://help.padder.com/residential-tenant#pricing-payment-refunds) - [Applying to Padder: How the Process Works](https://help.padder.com/residential-tenant#applying-to-padder-how-the-process-works) - [Troubleshooting Your Application](https://help.padder.com/residential-tenant#troubleshooting-your-application) - [Your Responsibilities & the Indemnity Agreement](https://help.padder.com/residential-tenant#your-responsibilities-the-indemnity-agreement) - [Managing Your Policy: Changes, Transfers & Reapplying](https://help.padder.com/residential-tenant#managing-your-policy-changes-transfers-reapplying) - [Trust, Safety & Support](https://help.padder.com/residential-tenant#trust-safety-support) - [Frequently Asked Questions](https://help.padder.com/residential-tenant#frequently-asked-questions) - [Residential Operator](https://help.padder.com/residential-operator#main-content) - [Getting Started & Referrals](https://help.padder.com/residential-operator#getting-started-referrals) - [Coverage & Claims](https://help.padder.com/residential-operator#coverage-claims) - [Frequently Asked Questions](https://help.padder.com/residential-operator#frequently-asked-questions) - [Terms of use](https://padder.com/terms-of-use/) - [Privacy Policy](https://padder.com/privacy-policy/) - [Privacy Statement](https://resources.padder.com/privacy-statement) - [Disclosure Statement](https://resources.padder.com/disclosure-statement) - [Regulatory Disclosures](https://resources.padder.com/regulatory-disclosures) - [CISRO Conduct Sheet](https://www.cisro-ocra.com/Documents/View/2471) - [Broker Fact Sheet](https://www.ribo.com/wp-content/uploads/2025/01/RIBO_Conduct_Sheet_040622-fact_sheet-1.pdf) - [Contact us](https://resources.padder.com/support) [![Padder Logo](https://help.padder.com/hs-fs/hubfs/Padder%20Logo.png?width=180&height=52&name=Padder%20Logo.png "Padder Logo")](https://www.padder.com) Padder Underwriting Inc. is a licensed insurance broker headquartered in Toronto, Ontario. It arranges coverage for tenants and landlords in provinces where it is licensed to offer insurance products. Padder partners with licensed Canadian insurers to provide your coverage. Need help? Paddie, our AI chat, is here any time. Our team is on email and phone Monday to Friday, 9am to 5pm ET. © 2026 Padder Underwriting Inc. All rights reserved.