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How to become a Padder partner

Padder partners with landlords and operators to integrate Padder Guarantor and/or Padder Deposit into leasing workflows, with an onboarding process designed for fast rollout and minimal operational lift.

How to become a Padder partner

To get started, contact info@padder.com.

Padder currently works with institutional landlords and is working towards wider availability for landlords of all sizes.

What we mean by "institutional landlord"

An institutional landlord is typically a landlord or operator that owns or manages rental housing at portfolio scale and uses professional, standardised operating processes (leasing, operations, finance and compliance). Examples include REITs, large property management companies and portfolio owners operating multiple buildings. Eligibility may vary by product and property.

Important: if you are unsure whether your portfolio is eligible today, contact info@padder.com and we will confirm next steps.

Onboarding process (step by step)

  1. Introduction meeting. Once you decide Padder is the solution you want, Padder schedules an introduction meeting with your Customer Success Manager and Account Manager to confirm how the products fit your workflows, which properties you want to enable, and your rollout timeline.
  2. Property onboarding list and designated contacts. For each property, provide: property type (residential, commercial or mixed); full property address (excluding unit numbers); number of units owned or operated at the address; year built; nickname or marketing name; legal name, as applicable. For each property, list the designated contacts who will communicate with Padder: name, email, phone number, role or title, and who should be contacted for what (referrals, portfolio administration, claims).
  3. Padder onboards your portfolio. Padder completes the setup on the platform on your behalf from the information you provide.
  4. Leasing team enablement. Once your portfolio is added, Padder schedules training with leasing team members so they can begin referring tenants to Padder Guarantor and/or Padder Deposit, depending on what your properties accept. Desk materials are at resources.padder.com/leasing-teams.

Product acceptance is flexible

You can accept Padder Guarantor, Padder Deposit or both, and rollout can be staged to your timeline and operational preferences.

When buildings go live

Once your portfolio is added to the Padder platform, Padder emails your decision-makers confirming the enabled buildings are live. You can begin referring tenants immediately, even before leasing team training.

Important: Padder Guarantor and Padder Deposit are optional, tenant-paid insurance policies and must never be presented as a condition of tenancy.

Need help?

Policy, coverage and claim questions: underwriting@padder.com. Portal or account: support@padder.com. Phone: +1 (289) 536-7111, Monday to Friday, 9:00 AM to 5:00 PM ET. Claims Centre: resources.padder.com/claims.