Operator Process: Referrals & Lease File Completion (Guarantor + Deposit)

Padder Guarantor referral process (step-by-step)

1. Screen as normal and determine the tenant needs a guarantor.
2. Offer Padder Guarantor as an option (never a requirement).
3. Tenant completes the application (documents may be requested).
4. Padder completes underwriting and emails the leasing team to confirm lease details and recommend a coverage level (3/6/12 months).
5. If approved and proceeding, tenant signs agreements and pays the one-time premium.

Leaseholder handling (Guarantor)

• Single shared lease: all named tenants apply.
• Individual leases: only the tenant(s) needing a guarantor apply.
  • Additional leaseholders complete via invite after the primary applicant submits.
  • Additional leaseholders should not start separate applications via https://padder.com/renter/.

Padder Deposit referral process (step-by-step)

Use this workflow when Padder Deposit is accepted at the property.

1. Approve the tenant for the lease (or confirm they are approvable).
2. Offer Padder Deposit as an option (never a requirement).
3. Tenant completes the Deposit application; Padder completes underwriting.
4. If approved and purchased, do not collect LMR.

Closing the loop (required for BOTH products)

After the tenant secures Padder Guarantor or Padder Deposit:

1. Padder provides a copy of the policy to the tenant and leasing team.
2. Save the policy confirmation with the executed lease.
3. Provide the executed lease to Padder once the tenant signs after securing the policy.

What to save in your lease file (minimum)

• Policy confirmation / documentation
• Executed lease (final)
• Any endorsement or lease detail correction (if applicable)

Where to get help

Start with Padder’s 24/7 AI chatbot in the Help Centre. Padder The Chatbot, will escalate inquiries it can’t resolve to a human agent Monday–Friday, 8:00 AM–6:00 PM (excluding weekends and holidays).