Trouble signing up or signing in? Fixes that work

Your Padder account is where you apply, upload documents, check your status and check out. Here is what to do if the sign-up or sign-in step gets in the way.

Creating your account

Go to Padder.com and choose "Sign Up" or "Get Approved". You can sign up with Google or with your email address and a password. Either way you'll be asked for your phone number, and you'll need to accept the Terms of Use and Privacy Policy.

Use your full legal name. It must match the name on your lease, because your policy is issued in that name. You can correct it on the "What is your full legal name?" step of the application before you submit.

I signed in with Google and saw the name "Clerk"

That is expected. Clerk is the secure sign-in service Padder uses. When Google asks you to "continue to Clerk", you are signing in to Padder.

I didn't get the verification code

If you signed up with email, we send a 6-digit code to verify your address. Check your spam or junk folder, and make sure the email address is typed correctly. Request a new code from the sign-in page if the first one has expired.

I forgot my password

On the sign-in page choose "Forgot your password?" and follow the email we send. If you originally signed up with Google, use "Sign in with Google" instead; there is no password to reset.

I used the wrong email

Your application is tied to the email you signed up with, and each application uses one email address. If you signed up with an address you no longer use or with a typo, email support@padder.com from the address you want to use, tell us the address you applied for, and we'll sort it out. Please don't start a second application; see How do I correct my application or start a new one?

My roommate can't find their invite

Invites go to the email the primary applicant entered. See Can't find your co-tenant invite email? and Invite link opens but your application isn't showing?

Still stuck?

Ask Paddie, our chat assistant, in the Help Centre first. If Paddie can't fix it, email support@padder.com and include the email address you signed up with and the address you're applying for. Never send your password.