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Information Required to Submit a Reimbursement Request

When submitting a request for reimbursement of rental income losses, please prepare the following information and documentation.

Required Documentation

  • Accepted file formats: JPG, JPEG, PNG, PDF, HEIC, XLS, XLSX: 
  • File Quality: Ensure all files are clear, complete, and properly labelled to avoid delays.

For All Reimbursement Requests:

  • Lease Agreement: A signed copy of the original lease agreement.

  • Up-to-Date Rent Ledger: A full record of rent received and any outstanding balances.

  • Notice of Termination: A copy of the notice served to the tenant in accordance with the lease terms. (Not required for Bankruptcy, Insolvency, or Distraint.)
  • Records of Communication: Evidence of attempts to resolve the arrears directly with the tenant before notifying Padder (e.g., emails, rent reminders, repayment plan discussions).

Remedial Action–Specific Documentation

Additional documents based on your selected course of action:

  • Rent Acceleration 

    • Calculation of the full accelerated rent amount being requested from the tenant. 

  • Bankruptcy or Insolvency
    • Copy of the Notice of Stay of Proceedings
    • Proof that a claim was filed with the appointed trustee
Note: Padder may request additional documentation as needed. Your assigned Padder representative will guide you through the process.

Form Details

Please have the following information ready when completing your Reimbursement Request Form:

  • Padder Reimbursement Request ID: The ID provided by Padder via email after your Tenant Default Notification Form was submitted.

  • Request Details:

    • Unpaid Rent Amount: Current amount of unpaid rent (excluding additional fees).
    • Start Date of Unpaid Rent: The original due date of the missed rent payment.
    • Free Rent Amount (if applicable): Any free rent period provided under the lease.
    • Prepaid Rent Amount (if applicable): Any prepaid rent collected at the time of lease signing.
    • Cash Deposit Amount (if applicable): The value of any deposit collected.
    • Additional Amount Collected Directly from Tenant (if applicable): Any other upfront financial contribution made by the tenant.
    • Additional Comments: Any extra context or relevant notes to support your reimbursement request.

By providing all required information accurately and on time, you help ensure a smooth and timely review of your request.

For further assistance, please contact Padder Support.