Disputing a Reimbursement Request
If there are discrepancies in the outstanding balance (arrears amount) stated in the account statement provided by your landlord, follow these steps to resolve the issue efficiently:
1. Review Your Account Statement
- Carefully examine the account statement from your landlord.
- Identify any inaccuracies or discrepancies, such as:
- Incorrect charges
- Missing payments
- Unjustified fees
2. Contact Your Landlord
- Reach out directly to your landlord or property management team.
- Communicate Clearly:
- Specify the discrepancies identified.
- Provide supporting evidence, such as:
- Payment receipts
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- Lease agreement or other relevant documents
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3. Request Adjustments
- If your landlord agrees with the identified discrepancies:
- Ensure adjustments are documented in writing.
- Request that your landlord notifies Padder of any corrections promptly.
4. Follow Up
- Be proactive in resolving the issue:
- Confirm that the landlord has communicated updates to Padder.
- Request written confirmation of any corrections made to your account.
Need Assistance?
For further support, contact Padder Support.