How do I correct my application or start a new one?

Applied and realised something needs changing? No problem. What to do depends on where you are in the process.

Your application is still in progress

• If you’ve submitted your application but your policy hasn’t been issued yet, you can’t edit it yourself, but we can update it for you. Email us at support@padder.com with your full name, the building address, and what needs correcting.
• If our underwriting team needs updated or additional documents, they’ll email you directly with what’s required.

You need to start a new application

Because your email address is linked to any application you’ve already started, you may not be able to begin a new one with the same email until our team has updated it on our end. The first step is always to email support@padder.com — what happens next depends on your situation:

• Same details as before: if your previous application was withdrawn or expired and nothing has changed, ask us to reactivate it and you can carry on from there.
• New or updated details: our team will archive your previous withdrawn or expired application so you can begin a fresh one using the same email address.
• Applying for a different unit or building also means starting a new application. For more background, see:
  • Reapplying after a decline or expiry.
• Not sure whether to correct your current application or start a new one? Reach out and we’ll point you the right way.

Your policy has already been issued

• Small administrative fixes, such as a misspelled name, a wrong unit number, or an incorrect date, are easy to correct. Just let us know and we’ll issue a corrected document (an administrative endorsement) for your records. There’s nothing you need to sign or do.
• Bigger changes, such as changing your move-in date, adding or removing a co-tenant, or moving your coverage to a different unit, follow a separate process. Contact us and we’ll guide you through it.

 The fastest way to sort out any of this is to contact Padder support.