What is the refund policy?

Padder Guarantor is a non-refundable insurance policy. Once coverage is issued and the lease is signed, it cannot be cancelled or refunded. However, if no lease was signed, you may be eligible for a cancellation only if all of the following apply:

• You have not signed the lease agreement.
• You have not taken possession of the unit.
• Your landlord or property manager confirms this in writing.
• Your request is submitted before the lease start date listed in your application.

How to Request a Cancellation

Step 1: Complete the Padder Guarantor cancellation request form: Click Here.

Step 2: Your landlord or property manager must confirm in writing that:

• No lease was signed with you
• You have not moved into or taken possession of the unit

Padder will contact your landlord directly to obtain this confirmation.