Skip to content
English - Canada
More support
Contact us
  • There are no suggestions because the search field is empty.

What to Do if You Encounter Issues During the Reimbursement Request Submission

If you experience challenges while submitting a reimbursement request, follow these troubleshooting steps:

Troubleshooting Steps:

  1. Unable to Submit a Request:
    1. Ensure all required fields are completed accurately.
    2. Check for issues like file size exceeding limits.
  2. Issues Uploading Documents:
    1. Verify files are in acceptable formats (PDF, CSV, JPG, PNG).
    2. Ensure file sizes are within the platform’s upload limits.
  3. Missing Status Updates:
    1. Check your email’s spam or junk folders for updates.

Contact Padder Support:

For further assistance, contact Padder's support team.