What’s the landlord onboarding process like?
Onboarding with Padder is simple and designed to protect your time. Here’s what to expect:
Step 1: Kick-Off Call (45 mins)
We’ll meet with the team members who’ll be using Padder and discussing it with tenants, so everyone feels confident and informed. We recommend inviting your key property managers and leasing staff to this session.
We’ll cover:
- How Padder fits seamlessly into your leasing flow
- When and how to refer a tenant to Padder
- What Padder covers
- Quick portal demo: adding properties, creating lease codes, tracking applications and active policies
Step 2: Set Up Your Properties
After the call, your team can self-serve:
- Log into your secure Padder Portal
- Add buildings and units
- Share quick guides with your leasing staff
- Get unique lease codes to share with applicants
Step 3: Start Referring
- When a tenant needs help qualifying, share Padder.com and their unit’s unique lease code.
- Tenants can also find your property by searching the address, as long as your team has added it to your Padder profile.
- The tenant applies and pays if approved — zero cost to you.
- Padder will keep you updated by email: when a tenant starts an application, gets approved, and completes their policy purchase.
Step 4: Ongoing Support
- Your dedicated Padder Customer Success Manager (CSM) is your direct contact for help, reports, and check-ins.
- Plus, our Help Centre and Resource Centre are always available for your team.
Questions?
- Reach your CSM — Mon–Fri, 9–5 EST
- Email: support@padder.com — anytime
- AI Chat: help.padder.com — anytime
- Call: +1 (289) 273-6745 — Mon–Fri, 9–5 EST